Reservation Policy:
Number of persons per room:
- Standard Suite - Up to 02 People
- Classic Suite - Up to 03 People
- Master Suite - Up to 03 People
- Chalet with patio - Up to 04 people
1 (one) child up to 2 years old does not pay.
Rates and packages include breakfast and afternoon tea.
Check-in at 14:00 and check-out at 12:00.
Breakfast served from 8:00 a.m. to 10:30 a.m.
Payment 50% on booking and 50% on check-in (check special dates)
We do not charge service fee.
We do not charge iss fee.
Service fee on extras only.
Rates and policies subject to change without notice.
We do not accept pets.
Early check-in / late check-out on request.
Transfer services must be arranged in advance.
In case of late arrival or early departure, the full amount of the stay will be charged.
Reservations can be transferred to another user under the same conditions as the original reservation and in the same period with prior notice.
Please see our payment and cancellation policy.
Reservations with 4 or more units applies a specific payment and cancellation policy, please ask for more information.
Payment Policy and Conditions:
To confirm the reservation, a minimum payment of 50% of the total amount is required at the time of booking confirmation, with the remaining balance due at check-out (except for New Year's Eve bookings).
Option 1 - Bank transfer of 50% of the total reservation amount:
The transfer must be made to a designated bank account provided by the inn. The payment receipt must be sent to the email reservas@samambaiatrancoso.com or WhatsApp +55-73-3668-1774 to expedite identification of the payer.
Option 2 - Payment of 50% of the total reservation amount by credit card.
Option 3 - Full payment (100%) of the reservation by credit card, with the option to pay in up to 3 installments (for reservations over R$1,000.00).
For credit card payments, a payment link will be sent via email or WhatsApp.
We accept the following credit cards:
Visa, Mastercard, Diners, Hipercard, JCB, Cabal, Banescard, Elo, American Express, PagSeguro, and PayPal.
For payment policies during New Year's Eve and Carnival, please contact us.
Once the pre-reservation is received, the initial payment must be made within 12 hours. After this period, the reservation will be automatically canceled.
Reservations will be confirmed within 24 hours. Only after our confirmation should the reservation be considered valid.
If you require confirmation before 24 hours, please call us directly.
Cancellation Policy:
Cancellations and Reservation Changes:
Requests for cancellations or changes must be submitted in writing, directly to the inn's reservations department via email: reservas@samambaiatrancoso.com
Cancellation Policy for the High Season Period (December 20 – March 1, except New Year's Eve and Carnival):
For reservation cancellation requests, the refund will be processed based on the number of days before the scheduled check-in date:
a) Less than 30 days: No refund.
b) Between 31 and 60 days: Refund of 50% of the reservation amount.
c) More than 61 days: Refund of 70% of the reservation amount.
Cancellation Policy for Other Periods of the Year (Except High Season):
For reservation cancellation requests, the refund will be processed based on the number of days before the scheduled check-in date:
a) Less than 7 days: No refund.
b) Between 8 and 30 days: Refund of 50% of the reservation amount.
c) More than 30 days: Refund of 90% of the reservation amount.